FREE Shipping On Orders Over $70 Available Via Checkout

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Shipping Policy

Thank you for choosing ValorStep. We are committed to delivering your order safely, efficiently, and with full transparency. Please review the information below to understand our shipping procedures, timelines, and policies.

A. Shipping Costs

  • Standard shipping: $6.95 per order

  • Orders over $70 qualify for free standard shipping

Shipping fees are calculated at checkout based on your order value and delivery location.

B. Processing Time, Transit Time & Order Cut-Off

Order Processing (Handling Time)

  • Orders are processed within 1–5 business days (Monday–Friday, excluding holidays)

Transit Time

  • Estimated delivery time is 12–15 business days after shipment

  • Delivery times may vary depending on destination and carrier conditions

Please note that processing time and transit time are separate.

C. Shipping Area

We currently ship within the United States only.

At this time, international shipping is not available.

D. Taxes

All applicable taxes are included in the product price, unless otherwise stated at checkout.

E. Incorrect or Incomplete Address

Please ensure that your shipping address is accurate at checkout.

  • If you notice an error, contact us within 24 hours of placing your order to request a correction.

  • Once an order has entered production or shipped, address changes may no longer be possible.

If an order cannot be delivered due to incorrect or incomplete address information:

  • We will attempt to contact you to confirm the correct details

  • If no response is received within 7 days, the shipment may be canceled and held in our warehouse for up to 60 days

  • Orders not claimed within this period may be canceled without refund

ValorStep is not responsible for packages delivered to an incorrect address provided by the customer or for items returned to the sender due to address issues.

If you contact the shipping carrier directly to redirect or forward your package after dispatch, ValorStep cannot guarantee the outcome and is not liable for loss, theft, or damage during such rerouting.

F. Order Cancellation

Customers may request order cancellation within 24 hours of placing the order, provided the order has not entered production.

Acceptable reasons for cancellation may include:

  • Incorrect item selection

  • Shipping address errors

  • Duplicate orders

  • Product availability issues

Cancellations based solely on a change of mind or personal preference may not be approved once production has begun.

To request a cancellation, please contact our support team as soon as possible. All requests are reviewed individually.

G. Damaged or Lost Packages

If your package arrives damaged:

  • Please refuse delivery if possible and contact us immediately

  • If the package was delivered without your presence, contact our support team within 48 hours of delivery

We will work with the carrier to investigate and determine the appropriate resolution.

H. Tracking Information

Once your order ships, you will receive a confirmation email containing your tracking number. Please allow up to 48 hours for tracking updates to appear in the carrier’s system.

Contact Information

If you have any questions about your shipment, please contact us:

Email: [email protected]

Mailing Address: 25 FIRST AVE. SW STE A WATERTOWN, SD 57201

 

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