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Got a question about your order?Need help with sizing, shipping, or customization?Or just want to share a story from your firehouse?
Whatever it is — we’re here, and we’re listening.At ValorStep, we don’t just sell gear. We stand behind every customer who wears it with pride.
Shoot us a message at:[email protected]
We aim to respond within 24–48 hours, Monday through Friday (excluding holidays).Our team is small but dedicated — just like the firehouses we serve.
Questions about your order status
Custom name or department updates
Shipping, tracking, and delivery issues
Product feedback or requests
Media/partnership inquiries
Or just saying hi from your station
Thank you for being part of the ValorStep community.Your service inspires everything we do.
From our team to yours — stay safe out there.
